Frequently Asked Questions
Everything you need to know about bringing the Leuchtturm aesthetic into your home.
What is the typical shipping timeframe for furniture and decor?
Standard decor items typically arrive within 3-5 business days. For larger furniture pieces, please allow 7-14 business days as they require specialized white-glove delivery to ensure they arrive in perfect condition.
Do you offer international shipping?
Currently, Leuchtturm ships to the continental United States and Canada. We are working on expanding our logistics network to serve our international community in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our carrier's portal. You can also track your status directly through your Leuchtturm account dashboard.
Are your materials sustainably sourced?
Sustainability is at the core of our brand. We partner with artisans who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.